Natalie McCoy

Natalie McCoy

Co-Chair, CEER Customers and Retail Markets Working Group and ACER Retail Markets Working Group

Head of International Relations Office, Entidade Reguladora dos Serviços Energéticos, Portugal (ERSE)

Ms McCoy joined Portugal’s Energy Services Regulatory Authority (ERSE) in 2016 to lead its international relations office. Prior to ERSE, she served as Secretary General of the Council of European Energy Regulators (CEER) between 2011 and 2015. In addition to her responsibilities at ERSE, Natalie co-chairs the CEER Customers and Retail Markets Working Group, following three years as vice chair. She also co-chairs the Agency for the Cooperation of Energy Regulators (ACER) Retail Working Group, established in 2021. Natalie has nearly twenty years’ experience in energy regulation, focusing on customer rights, regulatory governance and electricity and gas market design. With an academic background in political science and EU affairs, she worked at the European Parliament prior to moving into energy regulation.